BuildDesk Software Support Arrangements
We design our software to work effectively and be easy to use. However, we recognise that sometimes things can go wrong.
If you have a problem with the software take a look at the support pages for your software for:
- Videos explain how to carry our many tasks
- The manuals (which are also incorporated into Help in the software) are also available to download.
- The Frequently Asked Questions (FAQs) under our support Support Section may well have an answer for you
Click on the logo below will take you to the support page for BuildDesk U - support pages for other programmes will be available shortly. 
If you can not find the answer to the issue, you can contact us:
- Via our web page
- By email: info@builddesk.co.uk
- By phone: 01656 869 940 (this goes to an answer machine from which calls are assessed).
However you contact us, please tell us the following:
Your name
You company
The software product and version that you are using
The nature of the problem that you are having
We will acknowledge all enquiries as follows:
Via web page: automatic email upon receipt of enquiry
Via email: automatic email upon receipt of enquiry
Via phone: email or contact same day if before 4pm
We aim to respond to all queries as soon as we can and try to resolve issues within 1 working day (we are open 9am-5pm Monday to Thursday and 9am-4pm Friday). We may ask you for further information to help address the issue. We give highest priority to activation of licences, issues that are due to our software not functioning as it should and to problems with EPC lodgements.
Most users have no problems with EPC lodgement but when problems do arise they can sometimes take time to resolve. This is because EPC lodgement issues are rarely due to our software; they are more likely to be associated with accreditation, insurance or internet issues. We recognise the importance of smooth lodgement processes and will do our best to rectify them as quickly as possible but many lodgement issues are due to errors in the assessor’s details and are not strictly the responsibility of BuildDesk Ltd.
Our direct support does not include guidance on how to use the software. We provide a range of videos, written instructions and training courses to help users. However, we will accept queries on how to use the software through our support lines and will help where appropriate. We will also use queries on how to use the software to help determine what further guidance would help our users.
